Refund policy

For items that are not one-of-a-kind e.g. books, we offer refund to original payment methods or store credits if the item arrived damaged.

We do not offer free return at the moment due to being a small business.

To start a request for a refund or store credits, or if you have any other questions, you can contact us at contact@booktique.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept return or exchange requests on any one-of-a-kind products.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your items must be in its original state to be eligible for a return. You as the buyer will be responsible for packaging and shipping the items back to our return address.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@booktique.ca.