FAQ

Last updated: August 25th, 2026
Where do you ship to?

We are based in Tkaronto/Toronto (canada) and we ship worldwide!

We are offering free shipping for orders over:

  • $60 CAD within ontario
  • $100 CAD within canada
  • $120 CAD outside of canada & within Turtle Island (north america)
  • $160 CAD everywhere else!

Currently we use Chit Chats and you can view a list of regions they ship to here.

As of Aug 21st, 2026, we are not longer shipping the following items to the US due to tariffs:

  • notebooks/journals
What happens when my order has a preorder/special order item?

By default, your order will ship when the last item arrives.

However, if the release date is quite a while away or the special order got delayed, we will reach out and offer the second option: we will ship the items already in stock now, and as we get closer to the release date, we will double check with you to see you would like to place an order for anything else to reach the free shipping threshold or pay for shipping.

You can also let us know before or after you place an order that this is the option you'd like to go with! :)
Do you have a physical location?

Coming soon ;)
How do you decide what books to stock?
  1. We've read it and we love it
  2. It's written by a dear friend of us
  3. It's highly recommended by folks we trust

If you are an author who want your books in stock, for now please reaching out to us using the form on our website or DM us through social media. Interest form coming soon!
You don't have a book that I want to order :(

We would love to get it for you! Reach out to us using the form under "Contact Us" or DM us on our social media platforms about the book(s) you want!

There is a chance that we will not be able to stock it for you, most likely because we either don't have or are not able to get an account with a publisher/distributor. Please bear with us as we grow!
What are your refund & return policies?

If anything arrive damaged, please reach out to us. We can either offer a full refund, re-ship the items (provided that we have extra in stock), or store credits.

Currently we are not able to offer refund & return without reason.

We do not offer refund or return on one-of-a-kind items.
I have a question that wasn't answered here!

Reach out to us using the form under "Contact Us" or DM us on our social media platforms!